Returns and Refunds

General Returns Policy

You may return new, unopened items sold and fulfilled by within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

If an item was purchased from a third-party seller, you must return the product directly to the sender.

Calculating Your Refund

Partial refunds

  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 75% of item's price.

Receiving a Refund

We'll request a refund after we receive and process your return.

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not receive your refund within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

If you paid by ...

Your refund will go to ...

... after your return is processed

Credit card

Credit card

3-5 business days

Bank account

Bank account

Up to 10 business days

Promotional certificate

No refund issued


Product-Specific Return Policies

Non-Returnable Items does not accept returns of the following items:

  • Items that are classified as hazardous materials or use flammable liquids or gases
  • Any product missing the serial number or UPC
  • Gift cards
  • Items purchased from sellers other than


If you received a faulty item and need to exchange it for the same item, please contact customer support to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.

Items Purchased from Other Sellers

As the Web site offers items for sale both by and by registered third-party sellers, it is important in the returns process to know from whom the item was purchased.

If you have not received the refund within 4 weeks of sending your order back, please contact the seller. If the seller does not respond to your concerns, please contact customer support. subsidiaries operating on third-party platforms may have different policies. Merchant policies are accessible before ordering, wherever product details are made available.

If the item to be returned was not sold or fulfilled by, you will need to contact the seller directly.

In-Store Returns

Items purchased from cannot be returned to a physical store (such as Target or Office Depot stores). Items purchased from BuyLeafSource Merchants are subject to the individual merchant's return policy.

Using our Return Mailing Label

The return mailing labels obtained from our customer support center are valid only for returns shipped within the U.S. However, you can still receive a return label for items shipped outside of the United States. In that case, you'll receive an address label where you'll initially need to pay for the postage.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to standard shipping costs for that item.